Job Summary

Serves as the property’s strategic business leader for the Rooms department. Responsible for the design, development, implementation, and evaluation of the property’s room quality. Role collaborates with direct reports to design and implement departmental plans, as well as to ensure the brand service strategy and brand activities are implemented. The job ensures that Rooms operations match the brand’s standards, addresses customer requirements, guarantees staff happiness, focuses on revenue growth, and maximizes the department’s financial success. Develops and implements property-wide strategies for delivering products and services that meet or exceed the requirements and expectations of the brand’s target consumer and workers, while also providing a return on investment to the owner and organization.

Requirements

• 2-year degree in Business Administration, Hotel and Restaurant Management, or a comparable major from an approved institution; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional field.
• A four-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a comparable major is required, as is two years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional field.

About Company

For over a century, tourists all around the world have said “Take me to the Hilton” as the most recognizable name in the business. Moreover, as a result of our unique approach to goods, facilities, and service, Hilton has become synonymous with hotels all over the world. Hilton Hotels & Resorts continues to be the fashionable, forward-thinking global hospitality leader, and we help make travel simpler with our smart design, creative culinary ideas, authentic hospitality, and dedication to the global community.